Terms of Service

These Terms govern your use of Engage, a software service operated by Swastik (“we”, “us”). By creating an account you agree to them on behalf of your organization.

1. The service

Engage lets businesses connect WhatsApp Business accounts through Meta's Embedded Signup and send, receive and manage messages. Your use of WhatsApp is also governed by the WhatsApp Business Policy and Meta's terms, which you accept directly with Meta.

2. Accounts

• You are responsible for activity under your organization's accounts and API keys.
• Keep credentials confidential and enable two-factor authentication for privileged users.
• You must be authorized to bind the organization you register.

3. Fees

Subscription fees are billed in advance per the plan you choose. Meta bills WhatsApp message fees directly to your Meta account. Fees exclude applicable taxes, including GST.

4. Acceptable use

• Message only people who have opted in, and honour opt-outs promptly.
• No spam, unlawful content, harassment, phishing or prohibited goods per WhatsApp Commerce Policy.
• No attempts to probe, disrupt or circumvent the security or rate limits of the service.

We may suspend sending for an organization that breaches this section or puts the platform's WhatsApp standing at risk.

5. Data

You own your data. We process it as your processor under our Data Processing Addendum. You can export or delete your data at any time.

6. Availability and support

We target 99.9% monthly availability for the API. Scheduled maintenance is announced in advance.

7. Liability

To the extent permitted by law, our aggregate liability is limited to the fees you paid in the 12 months preceding the claim.

8. Termination

You may cancel at any time; access continues until the end of the paid period. We never delete your data automatically on non-payment — accounts move to read-only mode first.

9. Contact

Questions about these Terms: legal@swastik.ai.